Returns & Refunds

Last updated: July 2026

Our promise

We stand behind every product. If something isn’t right, we’ll make it right.

Returns

• Unopened, non-perishable items may be returned within 7 days of delivery for a refund or exchange.
• Items must be in their original, unused condition and packaging.
• For food-safety reasons, opened coffee or honey cannot be returned unless faulty.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, contact us within 48 hours with a photo and we’ll replace it free of charge — no return shipping required.

Refunds

Approved refunds are issued to your original payment method (Mobile Money, card or bank) within 5–7 business days.

How to request

Message us on WhatsApp or email us via the Contact page with your order details and we’ll guide you through it.